Secure Vault Locations Available Around the World
Your precious metals are stored in independent, fully-insured vaults operated by industry leaders including Brinks, Loomis and Malca-Amit. Every ounce is allocated in your name and protected by Class 3 security protocols, while our digital platform puts complete control at your fingertips.
Your Metals, Your Way
Transparent, Flexible, and Hassle-Free
Institutional-Grade Security
Take control of your precious metals investment with secure, professional storage backed by trusted names in security. Experience the perfect combination of physical ownership and digital convenience.
Frequently Ask Questions (FAQ)
We offer simple, low-cost allocated storage at any vault location:
Storage Fee: 0.06% of asset value per month ($4 minimum) Example: $6 monthly fee per $10,000 stored
Click here to learn more about our Vault Storage solutions.
Absolutely! When you purchase gold and silver from GoldSilver, you will be offered the option to store your new purchase in the vault option of your choice.
You can select the vault storage option during checkout. Consult our storage page for more information.
Yes. While our Brinks and IDS vaults are fully integrated into our system, we support customers using third-party vaults.
Discover all of the benefits of our secure, fully-integrated vault storage solutions.
Your metals are available for resale immediately after purchase, but physical delivery to the vault takes 1-8 business days after payment. Once the vault certifies receipt, you can sell online. Before vault arrival, please contact customer service for sales.
You can also track your order status in your account.
GoldSilver does not charge additional fees beyond shipping, handling, and insurance for moving your metals. Depending upon US state, there may be appliable taxes calculated at time of delivery cost calculation. However, customers in certain jurisdictions may incur customs duties or other import-related costs when shipping metals to their country. We recommend consulting with your local customs and tax authorities before requesting delivery, as you will be responsible for these fees.
Please ensure that all outstanding storage fees are settled prior to the release of your shipment.
Shipping, handling, and insurance costs will be calculated when you take action to ship to your door. For high-value shipments, we may offer specialized shipping options, such as armored car transport. For further details or assistance, please contact our customer service team.
While you may under certain circumstances arrange the pick-up of metals from the vault, we cannot provide interior access to the vaults.
Because metals are held at a class 3 vault facility, only authorized visitors can enter the vault. Coordinating individual visits for the thousands of storage customers GoldSilver serves is beyond the capability of vaults designed for maximum security.
GoldSilver staff and our independent auditors make regular scheduled and unscheduled visits to the vaults to conduct counts and operational inspections. Our vault providers and the third party insurance providers also conduct similar internal diligence on a regular basis.
For significant asset transfers, a vault inspection visit may be arranged. However, that requires at least 4 weeks notice, will involve a visitation fee, and will require a background check for each visitor (maximum 2). Please contact customer service if you intend to transfer or purchase more than $5 million in assets and wish to conduct an inspection visit to verify procedures.
For the quickest processing, we strongly encourage customers to have their metals shipped directly to them. However, when necessary, we can facilitate local pickup of metals from any of our vaults. Please reach out to our customer service team to schedule your pickup appointment. A minimum of 1 week is needed for coordination.
Please note: Based on location, the vault may require a fee for pickup services.
We offer both allocated and segregated storage options for the Brinks vaults.
Allocated storage has the same security, the difference is in HOW it is stored. Allocated storage is still a “one-to-one” ratio but your metals are stored with other metals of the same type! For example, all American Silver Eagle coins are stored in the same area, and you are allocated the quantity of what you purchased! As you can see, this option is much less labor intensive for our BRINKS team – which is why it is so much less in cost. The BRINKS team will only know you by your allocated number which is also your GoldSilver account number.
In segregated storage you have a separate box, on a separate shelf, separated from gold, and has your name on it! The BRINKS facility knows your name. One of the main benefits of segregated storage is that you can receive a storage certificate.
We’re thrilled to offer our assistance in transferring precious metals from your existing custodian into an IRA account with our trusted partner, Equity Trust. With our streamlined process, you’ll be able to easily manage your gold and silver investments within your IRA—something many other dealers don’t offer. Unlike other platforms, GoldSilver provides a unique solution where you can access your IRA funds and buy/sell precious metals all in one place!
What to Expect for an In-Kind Transfer:
We recommend reaching out to us directly or scheduling to meet with an IRA Specialist to discuss your specific situation. We can help you determine if your assets are eligible for transfer and guide you through the process.
To get started, please give us a call at 888-319-8166 or email support@goldsilver.com with the following:
If you have metals in your possession that you would like stored with us, we offer this option with our IDS Vault in Dallas, Texas. Currently, we are only able to offer mail-in storage for items that match our current offerings.
You would be responsible for the shipping and handling to our vault but once it arrives, pending testing, it will then be safe and secure under allocated vault storage. I’ve included more information below.
Please note that at this time, the IDS in Texas only has allocated storage available. You would be responsible for all shipping and handling of your metals to the vault. Pending approval, it will then be placed in allocated storage under your GoldSilver.com account.
To create a Mail-in Storage Request please follow the instructions below:
1. Log into your GoldSilver account and select the “Start A Mail-In Storage Request” option on the main page under the “HOLDINGS” section.
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Choose the right account for you – personal, joint, tax-advantaged IRAs, even trusts and corporate accounts are available.